Shipping policy

Shipping Policy — Arthemis Lounge

Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there is a significant delay.

Shipping Time
Once your order has shipped, estimated delivery time is 6–13 business days, depending on your location and local customs processing.

Total Estimated Delivery Time
Combining processing and shipping, you can expect to receive your order within approximately 7–16 business days from the date you place it.

Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can also track your order at any time using our [Track Order] page.

Delays
While we make every effort to ensure timely delivery, please note that occasional delays may occur due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control. We appreciate your patience and will do our best to keep you informed if any significant delay occurs.

International Orders
Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer. These charges are determined by your country's customs office, and we have no control over them.

Incorrect Shipping Information
Please double-check your shipping address before completing your order. Arthemis Lounge is not responsible for orders shipped to an incorrectly provided address. If you notice an error after placing your order, contact us immediately at info@arthemislounge.com so we can attempt to correct it before it ships.

Questions?
If you have any questions about your shipping or order status, feel free to reach out to us at info@arthemislounge.com or via our [Contact] page.